Privacy & ordering

Basil & Ember uses your contact details and order information to prepare your food, take payment, provide support and keep necessary accounting records. Contact hello@basilandember.example about your data or an order.

Your information

Order fulfilment is necessary to perform our contract with you. Accounting records are retained to comply with legal obligations. Marketing SMS messages are sent only when you choose to opt in. You may withdraw marketing consent without affecting your order.

Payments & providers

Stripe securely processes card payments; we never store raw card details. Twilio delivers opted-in SMS reminders. Our email and hosting providers process information needed to deliver this service. Provider privacy notices and international transfer safeguards must be reviewed by the restaurant operator.

Consent & your rights

You can request access, correction, deletion or portability of your data, subject to legal retention requirements. You can unsubscribe using the link in an SMS or by replying STOP where supported. You may complain to your local data protection authority.

Cookies & storage

We use essential browser storage for your basket and checkout, and a secure session cookie for staff authentication. No advertising or analytics cookies are included.

Allergies, cancellations & refunds

Contact the restaurant before ordering if you have allergies. Menu allergen information does not guarantee the absence of cross-contamination. Collection and delivery times are subject to availability. Contact us promptly to request a cancellation or refund; statutory consumer rights are unaffected.